KAU Mail

Spam or Suspicious Message

Spam or Suspicious Message logo

You might see a warning message from some e-mail messages with a brief explanation about why this message was selected as spam or as suspicious. The reasons for adding a warning sign on messages and marking them as spam are:

1. Impersonation of e-mail addresses:

In the case of seeing a warning that someone is trying to deceive you, you should take a closer look at the sender's email address. The e-mail might be from someone you don't know.
We recommend that you beware of the messages that display this warning, and check any links in the message before you click on them. Please note that you will never be asked for any passwords or personal information via e-mail.
If you notice a fraudulent e-mail address and there is no warning message, be sure to mark this e-mail as "spam".

2. Deceptive frauds/ fraudulent phishing:

There are fraudulent messages that attempt to deceive you through sharing personal information, such as passwords or credit card numbers. These practices are called phishing. Avoid clicking the links provided in these messages, and do not reply to them.
If the message appears to be an attempt to get your personal information, the message must be reported as phishing:

  • Open the message you want to report.
  • Click the down arrow next to "Reply" at the top of the message.
  • Choose report fraudulent phishing.

3. Messages from an unknown sender:

In the case of seeing a warning that someone is trying to deceive you, you should take a closer look at the sender's email address. The e-mail might be from someone you don't know.
Spam senders can fake a message to look exactly as if it was sent from a real web site or a real company that you might trust. The real sender can be verified by using e-mail authentication by checking the authentication data for any message. This data is supposed to be included in the message headers "signed by" or "sent by" (these addresses appear below the subject line when you see the details of the message).
When the sender does not attach the data, it is not possible to confirm if the message was fake or not. All unauthenticated messages from these domains will be sent immediately to the Junk Message folder.
If you find unauthenticated messages in spam, but you know that they are legitimate, there may be a problem with the sender or in the settings you have chosen. If you trust that the message is harmless, click the Not spam button to move the message from spam to the inbox.
If you are forwarding messages from another account to your university mail account, and a message was marked as spam –for such cases, follow these steps:

  • From the top go to settings.
  • Open the Accounts tab.
  • Search for "Send mail" section, then click Add another email address.
  • Add the e-mail address of the account to which it is redirected. It will be detected that you have sent it from that account. That helps prevent these messages from being flagged as spam.

4. Messages you sent to spam:

You have already flagged these messages as spam by clicking the "Report spam" or "Report phishing" button. Both actions will send the message to the Junk Message folder, and remove it from your inbox.
After reporting multiple messages as spam from the sender himself, messages from this sender will continue to be moved to the Junk folder, even if you don't report them specifically.
If you do not want to place the message in your spam folder, click the "Not spam" button to move it to your inbox. If you accidentally mark a message stating that it is a phishing message, please click the drop- down arrow next to "Reply" at the top left of the message, and choose "Report no phishing" and that this message is legitimate.

5. The similarity between them and the suspicious messages.

There are automated systems for detecting unwanted messages and predicting types of fraudulent or possibly harmful messages. Here are some points regarding considering a message as spam:

  • Content that is usually associated with spam, such as adult content and "fast-wealth" methods.
  • Messages that appear incorrectly in response to a "feedback" (an e-mail that is automatically generated by the system after you send a message, but it couldn’t be delivered, such as a message sent to an invalid e-mail address).
  • Messages sent from accounts or IP addresses that send other unwanted messages.
  • Behaviors of other mail users, especially when many people report unwanted messages from a particular sender.
  • The similarity between the message and spam or other phishing messages is based on many things: such as the subject, elements, like spelling, formatting, and suspicious attachments.
  • The difference between the language preferences in the mail and the language used in the message.

6. University mail policy:

The administrator of the University mail can identify messages that are not marked as spam. These messages are moved to inbox under the request of the university instead of the automated spam detection system. Thus, you might find unwanted messages that have been routed to your inbox. If you see messages in your Inbox that should not be there, you can contact your mail administrator and request a change of scope policy.
If the message seems like an unwanted message, but it does not exist in the spam folder, click the "Report spam" and flag it as “report phishing “as done with the messages that try to get your personal information.

7. Blank message content:

An e-mail message that does not contain the subject's title and message content can be categorized as spam. Senders of unwanted messages may send blank messages by mistake, or intentionally to collect a list of valid e-mail addresses to send unwanted messages in the future. For any suspicious messages, we recommend that you do not reply to any of them.
If the message is from someone you know, or you trust that the message is harmless, click the not spam Messages button to move the message from spam to inbox.

8. Unsubscribe from a mailing list:

If you continue to receive e-mail messages after you unsubscribe from your mailing list, new messages from this sender will go directly to spam.
If you decide, you want the emails from this sender, go to the sender's site and subscribe to get the emails back. Then check the spam folder and flag them as not spam.

Send To Friend Print Page Error Page Add Page Link To Your Site
Last Update 12/6/2020 11:47:50 AM