Arif Bramantoro is currently an associate professor in the Department of Information Systems, Faculty of Computing and Information Technology in Rabigh, King Abdulaziz University, Saudi Arabia. Previously, he was an expert researcher at Information Services Platform Laboratory, National Institute of Information and Communication Technology (NICT), Japan. He received PhD from Department of Social Informatics, Kyoto University in 2011. He holds master degree from Faculty of Information Technology, Monash University, Australia in 2005. His bachelor degree was obtained from Department of Informatics, Institute Technology of Bandung, Indonesia in 2001. He served as organizing committee of IEEE SERVICES CONGRESS 2012 in Honolulu, USA, program committee of ISC 2007 in Kyoto, Japan and reviewer at IEEE SCC and IEEE ICWS conferences; Elsevier COMPELECENG, Journal of Data Science and its Applications and SUSTAIN journals. His research interests include services system and business intelligence.