Ibrahim Alsini (PhD) Assistant Professor in Hospitality Management. Dr Alsini has a PhD degree in Hospitality Management from Surrey University, UK. He is also a certified consultant in International Etiquette & Protocol from Protocol School of Washington. He is holding a certification of Proficiency in Hospitality Management from Ecole Hotelier Lausanne, Switzerland. Currently, he is the head of Hospitality Department. His current research interest is in the employee service quality in the hospitality industry and business protocol and etiquette.